The access to the customer and technical support that a shared website hosting company provides can tell you a lot about the services they offer as well. In the event that you are allowed to use only e-mail messages and tickets, you have almost certainly discovered some reseller and not the hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the actual hosting company for additional assistance. If the provider offers different means of communication with short response time that are available at any moment, they're most likely the top provider, not just a reseller. So you will get prompt assistance and top quality support because they will have direct access to the servers where your account will be created. Whatever the issue - sales or technical, it's always better to have the option to contact your website hosting company right away by using your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our shared website hosting services come with 24/7 technical support and various options for communication. In case you don't have an account yet, you can easily give us a call or use our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further investigation. Unlike the majority of suppliers out there today, we respond to all tickets within an hour, so you will not have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you get a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and general questions. Our representatives will help you pick the ideal plan or supply you with info about our servers, so as to confirm whether the system requirements for your web sites are met. If you are an existing client, you will also be able to contact us through email or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that every time you employ any of these 2 ways of correspondence, you'll get a reply within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other suppliers, even big ones, you will be able to compare the response time considering that it often takes a full day for them to handle a ticket.

24/7 Customer Support in VPS Servers

If you purchase a VPS server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local telephone numbers in the United States of America, the United Kingdom and Australia as well as a live chat service. If you are an existing customer and you're looking for assistance with a technical issue that requires additional time to analyze or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an email message and we'll take care of the problem and send you an answer within one hour. The answer time is guaranteed 24/7, which includes holidays and weekends, still for many issues it takes no more than 30 minutes to get assistance. The support service covers your VPS plus all the pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone if you manage an entire server, that's why each and every dedicated server that we supply includes 24/7 support with 1-hour reply time guarantee regardless of the issue. This service is cost-free for all the issues with your server or the software that was installed from our admins through the setup, so you're able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an e-mail, and the actual reply time for either rarely surpasses thirty minutes since we have admins available twenty-four-seven. In case you require general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you may use our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, that you can add to your server plan from your billing Control Panel.