Irrespective of the fact that the web hosting service provided by the different companies is almost the same, each provider has their own platform with its own modifications and ways to carry out given operations. For this reason, an info-laden knowledge base will be pretty useful both for persons with zero past experience and for technically capable users who will ultimately discover how particular operations are completed, but will lose time in the meantime. The aim of such a knowledge base is to help make the hosting service quick and easy to use, saving users time and effort. The consequence is more content clients, as they can easily find the information they require, and a lot less work for the tech support team, because usually most of the enquiries and difficulties that customers have got are already described in the knowledge base. Provided that the articles are competently written and cover more things, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Website Hosting

If you’ve bought your first shared website hosting plan from our company or have transferred your site over to us, you’ll grow accustomed to our services and our in-house developed Hepsia hosting Control Panel in a jiffy as we have compiled a detailed online knowledge base where you can find all the information that you may ever need – both general info about the hosting service as a whole and more concrete info about the separate features that you can make use of and the challenges that you can stumble upon. The articles are available in 2 locations. The entire article collection can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can become aware of how to do practically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles feature thorough guidelines, so you’ll never get disoriented due to an ambiguous text. Naturally, in case you face a more specific problem and you can’t find an adequate solution in our knowledge base, you can get in touch with our customer service team 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated servers, will permit you to access the elaborate online documentation that we’ve compiled for you. The articles themselves feature general information on our hosting services, educational guides about the various features that you can access, along with troubleshooting guidelines that can help you repair common problems that you could bump into. The topics that we’ve included encompass de facto everything, from simple things such as how to host a brand new domain in the account, to more elaborate ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a certain Control Panel section will always be available in the right corner of the page that you’re on, while the whole article collection can be accessed through the all-inclusive Help section.