In case you have ordered a hosting package and you have certain inquiries regarding a concrete function/feature, or in case you’ve stumbled upon some predicament and you need support, you should be able to get in touch with the respective help desk support staff. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, since the easiest way to tackle an issue most often is to send a ticket. This method of correspondence renders the replies sent by both parties easy to follow and allows the customer service team representatives to escalate the issue if, for instance, a server admin needs to intervene. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you need to have at least 2 separate accounts to touch base with the client service team and to actually manage the hosting space. Non-stop switching between the accounts could often be a drag, not to mention the fact that it requires quite a bit of time for the vast majority of hosting companies to answer ticket requests.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with a lot of other hosting providers, the ticketing system that we use with our Linux shared website hosting is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember different logon names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one location. So, in case you’ve got an enquiry or bump into a problem, you can touch base with our help desk support team momentarily. Our ticketing system offers a smart search option. This implies that even in case you’ve posted an immense number of tickets over the years, you will be able to track down the one that you need in an instant. In addition, you can see knowledge base tips for handling common difficulties.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one place, which is the reason why we have implemented a ticketing system into the custom-built Hepsia hosting Control Panel, which is available with each and every semi-dedicated server plan. This will permit you to handle the communication with our technical support team along with your websites, which suggests that you won’t need to memorize an additional login name for a different admin interface. You’ll be able to post a new ticket or to track the status of an old one with no more than several clicks whilst you’re browsing the content hosted in your account. On top of that, you can go through older tickets using a clever search box or read relevant knowledge base articles, which contain solutions to commonly encountered predicaments. The integrated trouble ticket system is monitored 24-7-365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you out.