A live chat is one of the several methods of communication supplied by some web hosting suppliers as a part of their support services. Determined by the supplier, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is quicker in comparison to a support ticket and it makes it much less likely to misspell or misunderstand anything compared to a call with a representative. What's more, if the trouble that you experience needs some time to be reviewed and resolved, you're able to do something different in the meantime rather than just waiting, as you would have to do when you call. You can also employ a live chat assistance service for free provided that you have world wide web access even when your web hosting provider is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we provide for all of our Linux shared website hosting, you'll find live chat support which is available 24/7, even on holidays. You'll be able to get in touch with us regardless if you already own an account or not, since we can assist you with all sorts of things, ranging from providing you with general information regarding our services in case you aren't a customer yet and you're thinking about obtaining one of the packages, to assisting you with creating an e-mail account in an e-mail client. Part of the problems are more complicated and time-consuming, therefore you will have to use the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is available to all our prospective and present clients. In case you are searching for a new website hosting account, you will be able to chat in real time to one of our representatives and receive more details about our semi-dedicated servers so that you can pick the optimal plan for your websites. In case you already have an account with us, we will assist you in a timely manner with billing, general and 1st level techissues. Although in certain cases you'll need to open a support ticket since there're situations that can't be resolved through a live chat, we'll be able to help you with numerous common tasks, such as installing an email account in an email client or redirecting one domain name to another. Thus, you will take advantage of prompt support and you will save plenty of time.