Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Every single assistance request you send to us will be replied to within maximum 60 minutes. If your trouble ticket or email needs further assistance from a server admin, we’ll without delay forward it and leave a comment to inform you that your case is being worked on. If you take advantage of the Managed Servers package, all of the server management services included there will be performed at a time that suits you.

  • Top quality support service

  • A First–Class Technical Support Service

  • We will be at your disposal 24–7–365 to answer any queries that you may have pertaining to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help with server administration procedures, consider our Managed Servers package, which includes backup hard disk drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Website Control Panel with an in–depth knowledge base, which includes detailed explanations of its features and functions. Besides, we have created exhaustive video tutorials that will further reveal to you how to perform a specific operation or resolve a frequently encountered problem. The educational articles and the video tutorials are readily accessible from every section of the Website Control Panel through the Help and Videos buttons in the top right corner.